Careers at Hyatt: Director of Revenue Management

By on December 7, 2012

Promotion and transfer opportunities within Hyatt allow our employees the flexibility to navigate their own career path and adjust its direction in support of both professional and personal goals.  In the following blog, Kim Dixon, Director of Revenue Management, shares the Hyatt career path that led to her current role. 

Although I graduated from James Madison University with a Bachelor’s degree in Health Sciences, the experience of being “walked” to another hotel during spring break inspired me to work in the hospitality industry and led me to Hyatt. 

A month after my graduation, I started my career with Hyatt as a Rooms Management Trainee at the Hyatt Regency Washington.  After completing the training program, I was promoted to Assistant Executive Housekeeper, a position I held for about 9 months before being promoted to the role of Guest Service Manager. I remained at the hotel for two more years and during that time held the positions of Reservations Manager and Executive Houskeeper. 

In 2002, I transferred to the Grand Hyatt New York as Front Office Manager.  After two years in that position, the hotel rewarded my work and I was promoted into the role of Assistant Rooms Executive.  Shortly after my promotion, the Rooms Executive position at the Hyatt Regency Jersey City became available.  Recognizing that I was ready for a Division Head role, I was encouraged to apply for the opportunity and became the Rooms Executive at the Hyatt Regency Jersey City in 2004. 

Kim with her family

When I started with Hyatt, I thought I wanted to be in Human Resources, but found along the way, that I enjoyed involvement with the daily operations of the hotel more. Once I had children, I wanted a job that had more predictable hours, but still allowed me autonomy and the ability to make a positive impact for the hotel, which is why in 2005, I shifted my career path to Revenue Management and became the Revenue Manager for the Hyatt Morristown.  

In 2008, I was promoted to Director of Revenue Management.  I am responsible for managing the revenue function of multiple Hyatt Hotels.  One of the best parts about my job is that there isn’t really a typical day. Some things that happen every day include updating my revenue management system (e-Flex) to ensure the hotels are selling properly, evaluating pricing to ensure the hotels are right priced, evaluating group and catering business to ensure the best fits for the hotels, strategizing to fill need periods in the hotels, and forecasting revenues.

The number one thing that keeps me with Hyatt is that we’re a performance based company. If you do well, your hard work will be recognized and others will support your career goals.  During my first interview at the Hyatt Regency Washington in 1998 with Gary Dollens, he told me precisely that and I find it to still be true to this day.

Professionally, the biggest lesson I have learned so far is to never stop learning. Life and business are continually evolving, and those people who are the most successful are the ones who anticipate the change, make the most out of it, and keep moving.  My best advice to recent college graduates is to follow their passion to a position that will give them a great learning experience.  They might be surprised at where it leads them.


About Ronisha

One of Hyatt's Regional Talent Acquisition Managers, Ronisha recruits for Hyatt's College Programs and supports our full-service locations within the East Coast and Midwestern regions of the United States. A lover of all things "social", you can follow her on Twitter at @ronishagoodwin