Keeping In Touch

By on August 24, 2015

In 2010 my Food & Beverage Director gave me the opportunity to go help transition a hotel in Park City, Utah. The takeover was a bit different because usually as a first time assistant you get lost in the crowds of helpers. Not in Park City… ohhhh, no!  I was one of five people there.  I was one of the only two people not a currently a corporate vice president or director and keep in mind, the other person with me, would soon be promoted to one.  I was far out of my league and didn’t exactly know what to do or how to act. I ended up telling them the story of how my parents were going to name me Sting and my current middle name is Ray to be a part of the “how I named my child” conversation.  (Yes, my name would have been Sting Ray!)

When I got back from that experience, my boss told me “Keep in touch with those people you met, you will not regret it.” So I did just that, but it was not until last week that I really saw the rewards of that advice. Every year the Hyatt Food & Beverage Directors and Executive Chefs get together for a meeting of the minds.  In the midst of the 160 attendees were three of those gentlemen I met in Park City. I was greeted with smiles, hugs and handshakes and was astounded that they remembered me at first. But then my former bosses’ advice hit me like a ton of bricks and all I could think was that he was RIGHT!

How many times have you said “Keep in Touch” and really meant it? How many times have you met someone, exchanged business cards and never talked to them again? If you actually took the time to count, the answer to both of these questions is probably a pretty high number.

Ask anyone that I have ever worked for, I am borderline annoying with the emails that I send. I take “keeping in touch” probably a bit more serious than you should, but I figure that more serious is better than less serious. I keep everyone’s birthdays in my outlook calendar and ensure that on that day and around the New Year I email everyone that has influenced my career, whether it be a past boss or just someone who I met at a function or meeting. I send 4th of July emails, Summer Ending Emails, Thanksgiving Emails, Spring Emails, Mother’s Day & Father’s day emails etc. If I have ever worked directly for you, it’s likely you will hear from me 5-6 times a year… yes I said it 5-6 times a year.

So why put all of this effort in? Why take the time to email all of these people? Because you never know. You never know when you are going to need help, have a question or work for that person again. I am consistently made fun of because I “know everyone”… and why do you think that is? Your network is so important to your career and it is what this business is all about. Meet everyone and take “keep in touch” a bit more seriously that you most likely do now!

About the Blogger

A graduate of Hyatt’s Corporate Management Training Program, Samantha is one of our favorite frequent bloggers.  A member of the Hyatt family for more than 5 years, she’s currently at a department head at a Hyatt property in San Antonio.